I also had a very positive support experience with the people from PlatformIO, and have really enjoyed using it in the last few days.
I had issues with PlatformIO IDE installing because the way I installed Anaconda Python installation had modified the way virtual environments are accessed (which PlatformIO needs to run). After posting an “Issue” on their GitHub repo page, they followed up, worked with me to fix the problem, and merged the fix into the new IDE version 2.0.0-alpha5.
It now works beautifully and should work for anyone with Anaconda Python (for PlatformIO IDE version version 2.0.0-alpha5 or greater).
Another win for open-source, GitHub issues and continuous integration!